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Privacy Policy

 This Privacy Policy describes how Charlotte Elizabeth (CE) Ltd (trading as RAEME) (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or purchase from us.

1. Information We Collect

When you purchase from our store, we collect personal information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment details (processed securely via third-party providers)

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services

With your consent, we may also send you marketing communications about new products, collections, and updates.

3. Lawful Basis for Processing

Under UK data protection law, we process your personal data on the following bases:

  • Contractual necessity – to fulfil your order
  • Legal obligation – to comply with applicable laws
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications

4. Marketing & Your Choices

If you opt in to receive marketing communications, you can withdraw your consent at any time by:

5. Sharing Your Information

We only share your information where necessary, including with:

  • payment providers
  • delivery and logistics partners
  • website and hosting providers (including Shopify)

These providers only use your information to perform services on our behalf.

We may also disclose your information where required by law.

6. Payments & Security

All payments are processed securely through third-party providers.

We do not store your full payment details. Payment data is encrypted and handled in accordance with industry standards, including PCI-DSS requirements.

We take reasonable precautions to protect your information and follow industry best practices to prevent loss, misuse, or unauthorised access.

7. International Transfers

Some of our service providers may process your data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

8. Cookies

We use cookies and similar technologies to:

  • enable website functionality
  • remember your preferences
  • analyse website traffic

Examples include:

  • session cookies (to manage your browsing session)
  • cart cookies (to remember items in your basket)
  • analytics cookies (to understand site usage)

You can control cookies through your browser settings.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • fulfil your order
  • comply with legal obligations
  • resolve disputes

10. Your Rights

Under UK data protection law, you have the right to:

  • access your personal data
  • correct inaccurate information
  • request deletion of your data
  • restrict or object to processing
  • withdraw consent (where applicable)

To exercise your rights, contact us at:
hello@raeme.co.uk

11. Age Restrictions

This website is not intended for individuals under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and take effect immediately.

13. Contact Us

If you have any questions, requests, or complaints regarding your personal data, please contact:

Charlotte Elizabeth (CE) Ltd
124 City Road
London, EC1V 2NX
United Kingdom

Email: hello@raeme.co.uk

RAEME is built on a simple principle: that true luxury lies in the product itself. Over time, the industry has become layered - wholesale markups, retail overhead, seasonal cycles, constant expansion. The product is often no longer the focus. What you pay for extends far beyond what you actually carry. RAEME was created to return to something more essential.

Every piece is made by hand, in limited numbers, using exceptional materials and shaped by expert craftsmanship. The silhouettes are minimal, the leather is Italian, and every detail is considered - not just for how it looks, but for how it works, and how it lasts. These are pieces designed to be used daily, and kept for years. There are no stores. RAEME exists only here - sold directly, without intermediaries. No wholesale, no unnecessary layers. By removing those structures, we’re able to put the focus back where it should be: in the making.

We also don’t follow seasons. There are no fixed drops or external deadlines. Pieces are released only when they’re ready - when everything feels resolved. Production is kept small and deliberate, and once something is gone, it isn’t repeated. We work with a small group of highly skilled makers - craftspeople with decades of experience, whose knowledge has been built over generations. Every bag is made with precision and care, using techniques that prioritise durability just as much as beauty.

There’s nothing new about that level of craftsmanship. What’s different is how it’s offered. By keeping the business intentionally lean - no large teams, no agencies, no paid marketing - we’re able to invest almost entirely in the product itself. Materials, construction, and design come first. The result is a quieter kind of luxury.

One where the value is visible. Where the cost reflects the object, not everything built around it. Where fewer pieces are made, but made properly. RAEME isn’t built for scale. It’s built with intention - to create pieces that feel considered, lasting, and easy to live with.

Luxury, distilled to its essence.