Privacy Policy

Last Updated: June 2026

RAEME is a trading name of Charlotte Elizabeth (CE) Limited ("RAEME", "we", "us" or "our"), a company registered in England and Wales under company number 11369797.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, subscribe to our marketing communications or otherwise interact with us.

SECTION 1 – INFORMATION WE COLLECT

When you place an order with us, we collect information including your name, billing address, shipping address, email address, telephone number and payment information.

When you browse our website, we may automatically collect certain technical information, including your IP address, browser type, device information and browsing activity.

If you subscribe to our mailing list, we may collect your name and email address in order to send you marketing communications about RAEME, new products, promotions and updates.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfil orders
• Deliver products and services
• Communicate with you regarding your order
• Provide customer support
• Improve our website and customer experience
• Prevent fraud and enhance security
• Send marketing communications where you have consented to receive them
• Comply with legal and regulatory obligations

SECTION 3 – MARKETING COMMUNICATIONS

Where you have chosen to receive marketing communications, we may send you emails regarding RAEME, new collections, product launches and promotions.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link within our emails or by contacting us at hello@raeme.co.uk.

SECTION 4 – SHOPIFY AND PAYMENT PROCESSING

Our website is hosted by Shopify Inc., which provides the ecommerce platform through which we sell our products.

Payments are processed securely by Shopify Payments and other authorised payment providers. We do not store your full payment card details.

If you choose to use Klarna or another third-party payment provider, your information may be shared with that provider to enable them to assess eligibility and process your payment.

SECTION 5 – THIRD-PARTY SERVICE PROVIDERS

We may share personal information with trusted third-party service providers where necessary to operate our business, including:

• Shopify
• Payment processors
• Delivery and courier services
• Email marketing providers
• Analytics providers
• Customer service providers

These providers may only use your information to the extent necessary to provide services on our behalf.

SECTION 6 – COOKIES

We use cookies and similar technologies to improve website functionality, analyse website traffic and enhance your browsing experience.

You may manage cookie preferences through your browser settings or our website's cookie consent tools.

SECTION 7 – SECURITY

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Whilst we take appropriate security measures, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

SECTION 8 – YOUR RIGHTS

Subject to applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent for marketing communications
• Request a copy of your information in a portable format
• Lodge a complaint with a relevant supervisory authority

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will take effect when published on our website.

SECTION 10 – CONTACT INFORMATION

RAEME is a trading name of Charlotte Elizabeth (CE) Limited.

If you have any questions regarding this Privacy Policy or would like to exercise your data protection rights, please contact us:

Email: hello@raeme.co.uk

Registered Office:
Charlotte Elizabeth (CE) Limited
124 City Road
London
EC1V 2NX

If you are located in the United Kingdom and are dissatisfied with our handling of your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).