Refund Policy

REFUND & RETURNS POLICY

Last Updated: June 2026

RAEME is a trading name of Charlotte Elizabeth (CE) Limited.

Returns

If You have changed Your mind about a purchase, You may request a return within 14 days of receiving Your Order in accordance with the Consumer Contracts Regulations 2013.

To be eligible for a return, the Goods must be unused, in their original condition and returned with all original packaging where reasonably possible.

To arrange a return, please contact us at hello@raeme.co.uk, quoting Your Order number and details of the item(s) You wish to return.

Returns that do not meet these requirements may be refused or may be subject to a deduction in value where the Goods show signs of handling beyond what is necessary to establish their nature, characteristics and functioning.

Return Shipping Costs

Unless the Goods are faulty, damaged, not as described or otherwise returned in accordance with Your statutory rights, You are responsible for the cost of returning the Goods to Us.

We recommend using a tracked and insured delivery service, as We cannot accept responsibility for returned items lost in transit.

Refunds

Once Your return has been received and inspected, We will notify You by email whether Your refund has been approved.

Approved refunds will be processed to the original payment method used when placing the Order. Please allow up to 14 days for the refund to be processed, although many refunds will be completed sooner.

Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, You have legal rights in relation to Goods that are faulty, damaged, not as described or not fit for purpose.

If You believe Your Goods are faulty, please contact Us as soon as possible at hello@raeme.co.uk and provide details of the issue together with photographs where possible.

Nothing in this Returns Policy affects Your statutory rights.

Exchanges

We do not offer direct exchanges.

If You would like a different colour or style, please return the original item in accordance with this policy and place a new order for the preferred item.

Sample Sale Items

Sample Sale purchases are sold as described and are not eligible for return due to a change of mind.

Nothing in this policy affects Your statutory rights. If a Sample Sale item is faulty, not as described or not fit for purpose, You may still be entitled to a repair, replacement or refund in accordance with applicable consumer protection laws.

Late or Missing Refunds

If You have not received a refund after receiving confirmation from Us that it has been processed, please first check Your bank account and contact Your payment provider.

If You still require assistance, please contact us at hello@raeme.co.uk.

Email: hello@raeme.co.uk

RAEME is a trading name of Charlotte Elizabeth (CE) Limited.
Registered Office:
124 City Road
London
EC1V 2NX