Refund Policy

All returns are handled by Charlotte Elizabeth (CE) Ltd, trading as RAEME.

Returns

You have the right to return your order within 14 days of receiving your Goods under the Consumer Contracts Regulations 2013.

To be eligible for a return, your item must be:

unused
in the same condition that you received it
in its original packaging

Proof of purchase is required.

To initiate a return, please contact:
hello@raeme.co.uk

You must:

notify us within 14 days (for your statutory right), or within 28 days (for our extended policy)
return the item within 14 days of notifying us

Refunds

Once your return is received and inspected, we will notify you by email.

If approved:

your refund will be processed to your original payment method
this will be completed within 14 days of receiving the returned Goods

Please note:

original delivery costs are non-refundable (unless the item is faulty)
return shipping costs are your responsibility (unless the item is faulty)

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your card provider (processing times may vary)
Contact your bank

If you have completed the above and still have not received your refund, please contact:
hello@raeme.co.uk

Exchanges

We offer exchanges for:

faulty or damaged items
size, colour, or style changes (subject to availability)

To request an exchange, please contact:
hello@raeme.co.uk

Return shipping costs for exchanges are your responsibility unless the item is faulty.

Faulty Items

If your item is faulty, you are protected under the Consumer Rights Act 2015.

You may be entitled to:

a full refund (within 30 days), or
repair or replacement

If you believe your item is faulty, please contact us as soon as possible.

Return Shipping

Unless your item is faulty:

you are responsible for return shipping costs
original shipping costs are not refundable

We strongly recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit.

Processing Times

Refunds are issued within 14 days of receiving returned items.

Exchange delivery times may vary depending on your location.

RAEME is built on a simple principle: that true luxury lies in the product itself. Over time, the industry has become layered - wholesale markups, retail overhead, seasonal cycles, constant expansion. The product is often no longer the focus. What you pay for extends far beyond what you actually carry. RAEME was created to return to something more essential.

Every piece is made by hand, in limited numbers, using exceptional materials and shaped by expert craftsmanship. The silhouettes are minimal, the leather is Italian, and every detail is considered - not just for how it looks, but for how it works, and how it lasts. These are pieces designed to be used daily, and kept for years. There are no stores. RAEME exists only here - sold directly, without intermediaries. No wholesale, no unnecessary layers. By removing those structures, we’re able to put the focus back where it should be: in the making.

We also don’t follow seasons. There are no fixed drops or external deadlines. Pieces are released only when they’re ready - when everything feels resolved. Production is kept small and deliberate, and once something is gone, it isn’t repeated. We work with a small group of highly skilled makers - craftspeople with decades of experience, whose knowledge has been built over generations. Every bag is made with precision and care, using techniques that prioritise durability just as much as beauty.

There’s nothing new about that level of craftsmanship. What’s different is how it’s offered. By keeping the business intentionally lean - no large teams, no agencies, no paid marketing - we’re able to invest almost entirely in the product itself. Materials, construction, and design come first. The result is a quieter kind of luxury.

One where the value is visible. Where the cost reflects the object, not everything built around it. Where fewer pieces are made, but made properly. RAEME isn’t built for scale. It’s built with intention - to create pieces that feel considered, lasting, and easy to live with.

Luxury, distilled to its essence.